General terms and conditions

This English version is provided for convenience only. In the event of any discrepancy, the German version shall prevail.

1. Scope

These terms apply to the use of the ExoroAI website and to general enquiries about our AI assistant services.

Specific customer projects may be governed by a separate written quote, order confirmation, subscription checkout or agreement.

2. Services

ExoroAI provides AI assistants and automation solutions for restaurants, including:

• website chatbots
• event enquiry assistants
• phone assistants
• email workflow automation
• restaurant-specific AI consulting and setup

3. No guarantee of specific results

ExoroAI aims to help restaurants reduce repetitive communication, qualify enquiries and make guest communication more efficient.

However, we do not guarantee any specific business results, revenue increases, cost savings, booking numbers or response rates.

4. Customer obligations

Customers are responsible for:

• providing accurate business information
• reviewing AI-generated summaries and results
• manually confirming reservations, events and quotes where required
• informing their guests about data processing, where applicable
• ensuring that their use of the service complies with applicable law

5. Third-party tools

Our services may depend on third-party tools such as AI model providers, voice AI platforms, automation tools, reservation systems, email providers and payment service providers.

ExoroAI is not responsible for outages, limitations, price changes or technical issues caused by third-party providers.

6. Payment

Paid services are subject to the prices, billing cycle and minimum contract term set out in a written quote, order confirmation, subscription checkout or separate agreement.

Unless stated otherwise, monthly services are invoiced in advance.

7. Minimum term and termination

Where a minimum term has been agreed, the customer remains liable for payment for the duration of that minimum term.

After the minimum term has expired, the service may be terminated in accordance with the agreed notice period.

8. Intellectual property

All concepts, prompts, workflows, automation logic, designs, templates and software configurations created by ExoroAI remain the intellectual property of ExoroAI, unless agreed otherwise in writing.

During the active subscription term, customers are granted the right to use the delivered system for the agreed business purpose.

9. Confidentiality

Both parties undertake to treat non-public business, technical and customer-related information as confidential.

10. Liability

To the extent permitted by law, ExoroAI is not liable for indirect damages, loss of profit, loss of revenue, missed bookings, data loss or damages caused by third-party tools, incorrect customer information or misuse of the AI systems.

11. Governing law

These terms are governed by Swiss law. To the extent permitted by law, the place of jurisdiction is Zurich, Switzerland.

Notice on the use of AI

1. AI-generated responses

ExoroAI provides AI-powered assistants for restaurants, including website chatbots, event enquiry assistants and phone assistants.

Our AI assistants generate responses automatically based on the information available to them. Although we configure and test our systems carefully, AI-generated responses may be incomplete, inaccurate or misleading.

2. No binding booking confirmation

Unless expressly agreed and technically configured, our AI assistants do not issue binding reservation confirmations, binding quotes or guaranteed event availability.

For event enquiries, group bookings and special requests, the restaurant team remains responsible for the final review, confirmation and follow-up.

3. Human review

Important information such as reservation details, event enquiries, allergies, dietary restrictions, prices, opening hours and availability should be reviewed by the restaurant team before any binding decision is made.

4. Not for emergencies

Our AI assistants are not designed for emergencies or urgent, safety-critical communication. Guests should contact the restaurant directly or, where appropriate, the emergency services.

5. Third-party systems

Our AI assistants may be connected to third-party systems such as reservation systems, email tools, automation platforms, voice AI providers and payment service providers. Availability and functionality may depend on these external systems.

6. Limitations

ExoroAI does not guarantee that the AI assistants will answer every enquiry correctly, prevent every missed call, increase revenue or replace human staff.

The systems are designed to support restaurant teams by reducing repetitive communication, improving the handling of enquiries and structuring guest requests.